Shipping policy

Processing Time All orders are processed within 1-3 business days. Orders are not processed on weekends or public holidays.

Shipping Times Once processed, orders typically arrive within 5-14 business days depending on your location. Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipping Costs Shipping costs are calculated at checkout based on your order and location.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2-3 business days for tracking information to update.

Delays LumoraLights is not responsible for delays caused by carriers, customs, or incorrect shipping information provided at checkout.

Lost or Stolen Packages If your package is marked as delivered but has not been received, please contact us at lumoralights415@gmail.com within 7 days and we will do our best to assist you.

International Shipping We ship to many countries worldwide. International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.